Shipping policy

Last updated: October 11, 2026

This policy explains how DIMIRA ships orders, what shipping costs, and what to expect after you place an order.

Where we ship

We currently ship to the United States, Saudi Arabia, and the United Arab Emirates. If you would like us to ship elsewhere, please email hello@dimira.co.

Order processing

Orders are processed within 1 to 3 business days after payment is confirmed. Business days are Monday to Friday, excluding public holidays. You will receive a confirmation email when your order is placed and a shipping email with tracking information once it ships.

Shipping rates and delivery times

Destination	Method	Shipping fee	Free shipping	Estimated delivery
United States	Standard	$18.00	Orders of $139 or more	Shown at checkout
United States	Express	$25.00	Orders of $139 or more	Faster than Standard
Saudi Arabia and United Arab Emirates	Standard Tracked Shipping	$25.00	Orders of $139 or more	5 to 8 business days

Shipping fees are shown in US dollars. Customers in Saudi Arabia and the United Arab Emirates will see prices and shipping fees in their local currency at checkout, converted at the exchange rate applied by our store at the time of purchase. Free shipping applies automatically when your order total reaches $139 USD or the equivalent in your local currency.

Your total delivery time is the processing time plus the shipping time. Shipping times are estimates provided by our carriers, counted from the date your order ships, and are not guaranteed. Once your package is with the carrier, we are not responsible for delays outside our control, but we will help you follow up. Delays may occur due to customs, weather, carrier issues, or public holidays.

Tracking and insurance

Orders to Saudi Arabia and the United Arab Emirates are shipped with full tracking and shipping insurance included. For all orders, tracking details are sent by email once your package ships.

Customs, duties, and taxes

International orders may be subject to import duties, customs fees, and taxes charged by the destination country. Unless stated at checkout, these charges are not included in the price or shipping fee and are the responsibility of the recipient. Please check your local customs rules before ordering. We have no control over these charges and cannot predict their amount.

Shipping address

Please make sure your shipping address is complete and correct. We are not responsible for delays or losses caused by an incorrect or incomplete address. If you spot a mistake, contact us right away at hello@dimira.co, and we will try to correct it before the order ships.

P.O. boxes and military addresses

Express shipping cannot deliver to P.O. boxes or military addresses (APO and FPO). These addresses can only be served by Standard shipping.

Lost, delayed, or damaged packages

If your tracking has not updated for several days, or your package arrives damaged or does not arrive within the estimated time, email hello@dimira.co with your order number. For damaged items, please include photos of the item and packaging. We will work with the carrier to resolve the issue, and will arrange a replacement or refund where appropriate. See our Refund Policy for more details.